Policies

Grand Pines Resort Lodging Policies | Check-in and Check-out Times | Reservation & Cancellation Policies

Cabin Ownership

All of our cabins are individually owned, and are operated by independent Management Company. Because of this, all guests are required to sign a rental agreement stating some of the policies listed below. In addition, guests are not permitted to remove any items from the cabins or porches. Contents of the cabin are photographed and inventoried, and missing items will result in a loss of the security deposit outlined below.

Notice (Updated 6/5/2014) 

I understand and agree to the following Notice:

All of the Cabins for rent at Grand Pines Resort are owned by individual owners.   Grand Pines Resort Management has contracts with all of the current cabin owners and they are under contract to honor all reservations on the books for one year to protect our guests in the event that they decide to sell their cabin or pull out of the rental pool.  In the event that an owner decides not to honor the rental contract or in the event that a cabin is fore closed  on or faces short sale there is a chance that the cabin you have put a deposit down on may not be available.  In the event that this happens Grand Pines Resort Management will try to move you to a comparable cabin.  If there is not a comparable cabin available you will be refunded your deposit.

By providing Grand Pines Resort Management with the deposit requested, you have agreed that you are aware of the notice above and you agree that you cannot hold Grand Pines Resort or any cabin owner liable for damages in the event that your cabin is pulled out of the rental pool.

Summer, Fall and Winter Season Dates

Summer Season
Summer Season starts the Friday before Memorial Day weekend and runs to the Tuesday after Labor Day weekend. Cabins are rented weekly (Saturday to Saturday) during most of our Summer Season. We do allow a three night minimum from Memorial Day weekend up to the second weekend in June and also from the last week week in August to Labor Day weekend. Motel stays require a two night minimum on the weekends. Cabin rentals include a pontoon with the stay in the summer season.

Fall Season
Fall season runs the Tuesday after Labor Day weekend to the 2nd Sunday in October. All cabins require a two night minimum stay during the fall season. Motel rooms require a two night minimum the weekends of Fat Tire, Fall Festival and Cranberry Festival. Cabin rental includes a pontoon with stay in the fall season.

Winter Season Dates
Winter season runs from the 2nd Sunday in October to the Friday before Memorial Day weekend. All cabins require a two night minimum stay during the winter season. Pontoons are not included with winter season rates.

Check-In and Out Times

Summer Season, check-in time is 4 p.m. and check-out time is 9 a.m. in all cabins.
Fall and Winter Season, check-in time is 3 p.m. and check-out time is 10 a.m. in all cabins.
Motel Rooms year round check-in time is 3 p.m. and check-out time is 10 a.m.

Booking Fee

Cabin stays of 2 or 3 nights will be charged a booking fee of $25, plus tax. Cabin stays of 4 nights or longer will be charged $50, plus tax. This Booking Fee will be charged when the reservation is made, along with the deposit. This Booking Fee will not be refunded if a cancellation is made. Motel stays are not charged a Booking Fee.

Rates

All rates are subject to Wisconsin Sales Tax (5.5%) and local Room Tax (4.0%).

Reservation Deposits

All reservations require a deposit of 1/2 down for all cabin rentals and 1 night stay for all motel rentals at time of booking.

Birkie weekend, we require 1/2 down for a deposit for cabins and motel units at the time of booking and payment in full at cancellation time (60 days prior). If booking within the 60 day cancellation time frame, total amount of booking is due at the time of booking.  Again, payment in full is due at cancellation time (60 days prior).

Cancellation Policy

During Fall and Winter Season (Excluding Birkie Weekend), our cancellation policy is 7 days prior to arrival for cabins and 48 hours prior to arrival for motel rooms. This means that if you cancel at least 7 days or 48 hours before your check-in time, you will receive a refund of your deposit. If you cancel within the 7 days or 48 hours, we will keep the deposit.

Birkie Weekend, our cancellation policy is 60 days prior to arrival. This means that if you cancel at least 60 days before your check-in date, you will receive a refund of your deposit. If you cancel within the 60 days, we will keep all monies paid.

During Summer Season, our cancellation policy is 60 days prior to arrival. This means that if you cancel at least 60 days before your check-in date, you will receive a refund of your deposit. Motel cancellation policy is 7 days prior to arrival.

Keys

We charge guests a $15 fee for any lost cabin or motel keys and $30 for any lost pontoon keys.

icon-no-smokingNon-Smoking

All of our cabins and motel rooms are non-smoking. If we find evidence of smoking we will charge a cleaning fee of $500/cabin and $250/motel room.

Extra Person(s) Charge

All guests age 6 and older, above the maximum capacity for cabin or motel room are charged $25/night, per person, plus tax. We do not provide additional bedding.

Pets

We do not allow pets of any size or type at Grand Pines Resort. There are kennels in Hayward; if you would like information about these, please contact us. If we find a pet or evidence that one has been here during your stay, we will charge a cleaning fee of $500 per cabin or $250 per motel room.